Refund Policy

Effective Date: 04/01/2026

At Georgia Glow Candle Co, we take pride in creating high-quality, handcrafted products. Due to the nature of our items, we have the following refund policy in place.

All Sales Final

All purchases are considered final sale. We do not offer refunds or exchanges unless an item arrives damaged or defective.

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Damaged or Defective Items

If your order arrives damaged, please contact us within 24 hours of delivery at ggcandleco@outlook.com with:

- Your order number

- Clear photos of the damaged item(s)

- Photos of the packaging

Once reviewed, we will gladly offer a replacement or store credit.

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Incorrect Orders

If you have received the wrong item, please contact us within 24 hours of delivery. We will make it right by sending correct product or issuing store credit.

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Non-Refundable Situations

We do not offer refunds or replacements for:

- Incorrect shipping addresses provided at checkout

- Delayed shipments caused by the carrier

- Normal variations in color, scent or appearance due to the handmade nature of our products

- Melted wax due to heat exposure during shipping (see note below)

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Warm Weather Notice

Some of our products are made with wax and may soften or melt in high temperatures. This does not affect performance. Please allow your item to return to room temperature before use.

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Order Cancellations

Orders may be canceled within 6 hours of purchase. After that, orders are processed quickly and cannot be changed or canceled.

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We appreciate your support and understanding as a small business. Thank you for shopping with Georgia Glow Candle Co.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.